Chilled Pubs Reviews

Friendly and supportive team members, with many employees describing colleagues as lovely and considerate. Workplace friendships often extend beyond work hours.

Some managers are praised for being helpful and supportive, listening to staff and aiding development.

Hosts receive good tips, and staff generally keep their own tips.

Decent pay relative to responsibilities for some roles.

Employee benefits include discount food and drink.

The company has clear values, mission, and beliefs that guide its culture and operations.

The Chilled Pubs app offers convenience with a digital guest card and feedback options.

Warm and friendly culture: Chilled Pubs emphasize a welcoming atmosphere described as "Chilled Warmth," rooted in genuine kindness, humility, and creating meaningful connections among guests and staff.

Mission-driven approach: Their mission is to inspire togetherness by providing cosy spaces, seriously good food served in an unserious way, funky cocktails, and exceptional hospitality.

Strong company values: The core values are Warmth, Trust, People Smart (empathy and social awareness), and Hunger (drive and initiative), which guide behavior and decision-making.

Excellent wages

28 days holiday plus an additional paid day off on your birthday

Christmas Day and New Year’s Day off every year

Pension scheme

Up to 70% team discount on food and soft drinks for employees and a guest

Career development courses and leadership programs

Inclusive and diverse workplace culture

Recognition and rewards: Annual Dennis Awards celebrate top-performing team members, and the "Chilled Service League" rewards pubs with the best service scores with team trips and events.

Growth opportunities: The company is expanding with plans for 20+ pubs, offering employees chances to grow their careers within a supportive and innovative environment.

Staffing levels are often insufficient, leading to very busy and stressful shifts with exhaustion reported.

High staff turnover and low pay relative to responsibilities are common complaints.

Management quality is inconsistent; some managers are described as awful or neglectful, with favoritism affecting career progression.

Employees report having to beg for progression and that personal opinions sometimes block promotion opportunities.

Unsociable and long hours, especially for younger staff, with little consideration for health and wellbeing.

Some employees experience no breaks on busy days and frequent weekend work.

Tips are mostly limited to hosts, with other staff receiving none.

Stress levels are described as very high, sometimes making the work not worth it despite benefits like discounted food.

Workplace temperature can get extremely warm, adding to discomfort during shifts.